Safeguarding
Every team member must recognise, respond to and escalate concerns. No person is above safeguarding.Read the Safeguarding Policy
Liverpool complex care policies
Clear standards. Safe care. Open communication.
Our policies support accountable decision-making, protect children and families, and help our Liverpool and Merseyside care teams deliver consistent care. Our current public policy documents are available below.
Medicines & equipment
Clear authorisation, competency, records, checks and escalation support safe clinical practice.Read the Medicines Policy
Complaints & feedback
Families can raise concerns without fear of their child’s care being adversely affected.Read the Complaints Policy
Consent & the child’s voice
Views are sought through communication methods appropriate to each child or young person.Read the Consent Policy
Quality & incident learning
Incidents and near misses inform investigation, learning, supervision and service improvement.Read the Governance Policy
Information governance
Personal information is handled lawfully, respectfully and only for appropriate care purposes.Read our privacy notice
Policies and key documents
Download our current documents in Microsoft Word format. Please contact us if you need an accessible copy or another format.
Statement of Purpose
Our service purpose, scope, leadership and care boundaries.
Download documentSafeguarding Policy and Procedures
How we recognise, report and respond when a child may be unsafe.
Download documentMedicines Management and Prescribing Policy
Our safe system for supporting and administering medicines.
Download documentConsent Policy and Procedures
How valid consent and each child’s voice guide their care.
Download documentComplaints and Concerns Policy
How children, families and professionals can raise concerns or give feedback.
Download documentGovernance and Quality Assurance Policy
How we monitor quality, manage risk and improve our service.
Download documentInfection Prevention and Control Policy
How we prevent and manage infection in home and community care.
Download documentRecruitment Policy and Procedures
Our fair, lawful and safer approach to recruiting care team members.
Download documentRequest help with a policy
For help with a policy, our complaints process, safeguarding route or accessibility needs, email thewayhomecomplexcare@outlook.com.
Let’s talk about the right way home.
Families and professionals are welcome to get in touch.